Above and Beyond Customer Service!

by Barbara
(Carrollton, TX)

I placed an order three days before Irma hit. I was not expecting to receive it at all since you are in the Miami area.

But on Monday I received my complete order with just a couple substitutions and three bonus items along with a nice handwritten note.

Definitely above and beyond customer service during a devastating event.

I hope your store and all your employees are okay. Our Texas hearts are with you!

Comments for Above and Beyond Customer Service!

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Sep 19, 2017
Thanks for the kudos!
by: Ron

Hi Barbara!

Thanks for the kudos about our customer service!

Yours was one of the very last orders we were able to get out before closing down for the storm. Since we didn't have exactly what you ordered, and we couldn't replenish our inventory until after the storm, we decided to give you what we had plus some of our other products to compensate above and beyond what you paid. I'm thrilled you were happy with the package!

Everything worked out well here in the end with Irma! We did reopen and have started shipping orders again.



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